The telecom company 3

Case

As the number of customers exceeded 200,000, 3 recognised the need to outsource the logistic part of their administrative and financial communication with the customers, and today InterMail handles more than three million direct mail pieces for 3.

3’s challenge

3’s customers receive their communication by email or letter, and with 1.15 million customers, 3 faces a major logistical task every month sending invoices, order confirmations, SIM cards, etc. to the customers – on time.

At 3, we needed a business partner that could help us optimise our business flow with regard to our transactions and the related communication with our large number of customers. We needed someone to handle the task of sending all our invoices and reminders – physical as well as electronic – to both private and corporate customers. With the solution from InterMail, we reach all customers on time, and we can easily access the correspondence in our systems, which is obviously important for our employees in customer service and the shops,” says Jesper Larsen Wagner, VP for business development from 3.

  • We are very pleased with our long-standing cooperation with InterMail, and we believe that also in future, InterMail will be able to help us optimise our communication

    Jesper Larsen Wagner, VP for business development, The telecom company 3

Solution

Today, InterMail handles all data and processes regarding 3’s administrative and financial communication with the customers in InterMail’s document management and e-invoicing system IM Connect:

In 2007, we decided to outsource operations of our direct marketing distribution to InterMail as they have both the expertise to advise us on document management and e-invoicing as well as the actual solutions to handle the task. This means everything from data management to printing, enveloping and optimisation of the material to be distributed by means of bundling and sorting to our mail distributor. This makes the handling much more cost efficient.

With IM Connect, which is a scalable, modular solution, the starting point is 3’s current procedures and data files, and via IM Connect, 3 generates and automatically sends out invoices, order confirmations, SIM cards, etc. to the customers through the selected communication channel, e.g. letter or email.

Moreover, the IM Connect solution includes an online archive where 3’s customer service and customers via 3’s self-service can easily access invoices, order confirmations and get an overview of consumption and history – both the paper-based and the electronic:

We are very pleased with our long-standing cooperation with InterMail, and we believe that also in future, InterMail will be able to help us optimise our communication in invoice distribution and overviews and not least support our wish for customising and personalising our communication with the customers,” Jesper Larsen Wagner from 3 concludes.

About the telecom company, 3 (Hi3G)

In 2015, 3 had 1.15 million customers, 700 employees and a turnover of DKK 2.7 million. 3 in Denmark is part of 3 Group, which is represented in Italy, Austria, England, Ireland, Hong Kong, Indonesia, and Sweden. 3 is owned by the Chinese CK-Hutchinson (60%) and the Swedish Investor (40%).

 

  • In 2007, we decided to outsource operations of our direct marketing distribution to InterMail as they have both the expertise to advise us on document management and e-invoicing as well as the actual solutions to handle the task

    Jesper Larsen Wagner, VP for business development, The telecom company 3

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